Refund policy

Refund Policy

Our goal is your satisfaction and lasting confidence. Please review the following guidelines for refunds related to our distinct offerings:

Zero Refund Policy on Completion: The Refund Policy for all completed Facials, Massages is zero (0).
Subjective Satisfaction: Refunds will not be granted based purely on subjective dislike of the treatment's feel, smell, or immediate visual outcome. We encourage clients to communicate any discomfort immediately during the service.
Allergic Reactions and Sensitivities: While we prioritize clean and gentle ingredients, clients must disclose all known allergies and sensitivities to the therapist before the service begins.

We cannot offer refunds for services or products resulting in an allergic reaction if the client failed to disclose known allergies or if the reaction is determined to be a new, unpredictable sensitivity.

Due to the nature of instant delivery for digital content, we must enforce strict rules for these sales:

No Refunds After Access: All sales are final for online courses, pre-recorded challenges, and downloadable programs once the user has accessed the content or received the download link.

This applies to all serums, creams, and physical tools (rollers, guasha, etc.) purchased through our website.

Eligibility Window: Products can be returned within 7 days of delivery, provided they meet the return criteria.
Return Criteria: The product must be unused, unopened, and in its original, sealed packaging with the original invoice or proof of purchase included.
Damaged or Incorrect Items: If you receive a product that is damaged or incorrect, please contact our support team within 24 hours of delivery with photographic evidence.

We will process a replacement or refund, minus a 5% deduction to cover processing and shipping overheads.

Shipping Costs: The customer is responsible for the cost of return shipping for standard returns.

Contact Us: Email our support team at [Your Support Email Address] with your Order Number, Name, and detailed Reason for the return or refund request.
Processing: Once eligibility is confirmed and the product (if physical) is received and inspected, refunds are processed within 7-10 business days to store credit after 5% deduction.